Privacy Policy

Overview

This policy explains what information ClemenTech collects through https://www.clementech.com and what we do with it. It applies to information you submit through our inquiry form, our live chat, or by contacting us directly by phone or email.

What we collect

When you submit an inquiry, we collect the details you provide: your name, business name, email address, phone number (if you choose to share it), the service you’re interested in, and your message.

If you use our live chat, the chat provider collects your chat messages and any details you share in the chat, along with basic technical data needed to run the chat.

Like most websites, our hosting may process standard technical information (such as your IP address and browser type) to deliver the site and keep it secure.

How we use it

We use inquiry and chat information to respond to you, discuss your needs, and provide the services you ask about. We use contact details to communicate with you about your inquiry or an ongoing working relationship.

We do not sell your information, and we do not send marketing email unless you have asked us to stay in touch.

Who we share it with

We share information only with the providers that help us run the site and respond to you:

• Our email delivery provider, so inquiry notifications reach our team inbox.

• Our live chat provider (Tidio), which powers the chat on this site.

• Our remote support tool (ScreenConnect), if you use the remote support portal on this site. Details of what happens during a remote support session are governed by that provider’s terms and the arrangements we agree with you.

We may also disclose information if required by law.

Remote support sessions

If you start a remote support session, we access your devices only with your involvement and for the purpose you asked about. Session activity is limited to the work you request, and we handle anything we see on your systems with care and confidentiality.

Cookies and similar technologies

This site does not use advertising or tracking cookies. The live chat widget may set cookies or use local storage to remember your chat session. You can clear these through your browser settings.

How long we keep information

We keep inquiry information for as long as needed to handle your inquiry and for our ordinary business records. If you would like us to delete information you shared, contact us and we’ll take care of it.

Your choices

You can choose not to fill in the inquiry form and simply call us instead. You can ask us at any time to update or delete the contact information you have shared, or to stop contacting you.

Changes to this policy

We may update this policy as our site or services change. The latest version is always on this page.

Contact us

Questions about this policy? Call 718-212-1200 or email support@clementech.com.